Refund policy

Returns & Refunds

We want you and your little one to be completely happy with your Infatot® purchase. If something isn't right, we're here to help. This policy sits alongside — and does not affect — your statutory rights under UK consumer law.

30-day change-of-mind returns

You have 30 days from the day your order is delivered to request a return if you change your mind. To be eligible, items must be:

• unused and unwashed, and
• in their original, undamaged packaging with any hygiene seals still intact.

For health and hygiene reasons, teethers, teething gloves and mittens, feeders and other items intended for contact with your baby's mouth cannot be returned once opened or if the hygiene seal is broken, unless the item is faulty. This does not affect your rights in respect of faulty goods (see below).

Your legal right to cancel (14 days)

If you are a consumer in the UK, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. Our 30-day policy above is offered in addition to, and does not reduce, this statutory right. As permitted by those Regulations, the hygiene exception noted above applies to sealed goods that are not suitable for return once unsealed.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as described, you are entitled to a full refund, repair or replacement under the Consumer Rights Act 2015. Please contact us and, where possible, include a photo. We cover the cost of return postage for faulty or incorrect items and will put things right as quickly as we can. This applies regardless of the 30-day change-of-mind window and regardless of whether the item has been opened.

How to start a return

Email us at hello@infatot.com with your order number and the item(s) you'd like to return, and we'll send you return instructions.

Return postage

For change-of-mind returns you are responsible for the cost of returning the item to us. We recommend using a tracked service, as we cannot be responsible for items lost on their way back to us. For faulty or incorrect items, we cover return postage.

Refunds

Once we receive and inspect your return we'll email to confirm. Approved refunds are issued to your original payment method within 14 days, and usually much sooner. Where you cancel under your 14-day statutory right, we refund the original standard delivery charge; return postage for change-of-mind returns is not refunded.

Contact

Infatot® is a brand of Ockloo Ltd. Questions about returns? Email hello@infatot.com.