Terms of Service

Welcome to Infatot.com (the “Site”), a UK-based online store for baby products. By accessing or using the Site, you agree to be bound by these Terms of Service (“Terms”) and any additional terms referenced herein or otherwise applicable to specific portions of the Site or services we provide.

Products and Orders

All products offered on the Site are subject to availability. We reserve the right to limit quantities and to discontinue any product at any time. We make reasonable efforts to ensure that information on the Site is accurate and up to date, but we do not guarantee that product descriptions, pricing, or other content is error-free, complete, or current.

Payment and Delivery

All prices are listed in British Pounds (GBP) and are exclusive of applicable taxes and shipping fees. We accept various forms of payment through Stripe, including Klarna, Mastercard, and debit cards. Delivery times are estimates only; we are not responsible for delays caused by third-party carriers such as Amazon Logistics.

Returns and Refunds

At Infatot, your satisfaction is our priority. In line with the Infatot Guarantee:

  • 30-Day Satisfaction Guarantee: Return any item within 30 days of receipt for a full refund or exchange — no questions asked.
  • Quality Issues: If your item is defective, damaged during shipping, or not as described, we will offer a free replacement or a full refund.
  • Return Process: Contact us at hello@infatot.com to initiate a return. Our team will guide you through the process.
  • Return Conditions: Items must be returned in original condition with all packaging and accessories. We may offer a partial refund if an item shows excessive wear or damage beyond reasonable inspection handling.
  • Non-Returnable Items: Certain products, due to hygiene and safety reasons, may not be returnable. These exceptions will be clearly indicated on the relevant product pages.

By purchasing from Infatot, you agree to our Returns Policy.

User Conduct

When using the Site, you agree not to:

  • Violate any applicable laws or regulations.
  • Post or transmit any unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable content.
  • Infringe upon the intellectual property rights of Infatot or others.
  • Impersonate any individual or entity.
  • Interfere with or disrupt the Site’s operations or networks.
  • Use automated means (including bots, scrapers, or spiders) to access the Site without permission.
  • Upload or transmit any viruses, malware, or harmful code.
  • Solicit personal information from anyone under 18 years old.
  • Engage in any activity that restricts or inhibits any other user’s enjoyment of the Site.

Intellectual Property

All content on the Site — including text, graphics, logos, images, audio clips, videos, software, and code — is owned by Infatot or its licensors and protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or display any content without prior written consent.

Disclaimer of Warranties

Except as expressly provided by the Infatot Guarantee, the Site, its contents, and all products and services offered are provided “as is” and “as available” without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or harmful components.

Limitation of Liability

To the maximum extent permitted by law, Infatot and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, goodwill, or data, arising from your use of the Site or any products purchased through the Site.

Indemnification

You agree to indemnify and hold harmless Infatot, its affiliates, officers, directors, employees, agents, licensors, and suppliers from any claims, actions, demands, liabilities, or expenses (including legal fees) arising out of your use of the Site or violation of these Terms.

Governing Law and Jurisdiction

These Terms and your use of the Site are governed by the laws of England and Wales. Any disputes shall be resolved exclusively by the courts of London, England.

Privacy Policy

Please review our Privacy Policy for information on how we collect, use, and protect your personal data.

Force Majeure

We are not responsible for any delay or failure to perform our obligations under these Terms if the delay or failure results from events beyond our reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, natural disasters, pandemics, governmental actions, interruptions or failures of internet service, or disruptions caused by third-party shipping providers.

Third-Party Services

We use third-party providers such as Stripe (including Klarna and major card networks) for payment processing and Amazon Logistics for delivery services. We are not responsible for any issues, delays, or damages caused by these third parties. Your interactions with such services are subject to their separate terms and conditions.

Changes to These Terms

We reserve the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Site. Continued use of the Site after changes constitutes your acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms, please contact us at hello@infatot.com.